Terms & Conditions
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Last updated: September 2025
Welcome to Soulful Roots. By accessing or purchasing from our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site or booking services.
1. General Information
Soulful Roots is based in Ontario, Canada. All products and services are offered in compliance with Canadian laws and regulations.
2. Products
All handmade products (such as wax melts, candles, skincare items, and related goods) are intended for personal use only.
Ingredients are listed to the best of our knowledge. Please review carefully before use. We are not responsible for allergic reactions or misuse.
Keep all wax melts and similar items away from children, pets, and flammable materials.
3. Services
Services may include online and in-person sessions such as meditation, spiritual guidance, or wellness consultations.
These services are not a substitute for medical, legal, or professional advice. By booking, you acknowledge that you are responsible for your own health and decisions.
Sessions may not be recorded, copied, or redistributed without written consent.
4. Orders & Payment
All prices are in Canadian dollars (CAD).
Payment is due at checkout or upon booking.
We reserve the right to cancel or refuse any order at our discretion.
5. Shipping & Delivery
We currently ship within Canada (and internationally if specified).
Processing and delivery times are estimates and may vary.
We are not responsible for delays due to shipping carriers, customs, or other factors outside our control.
6. Returns & Refunds
Due to the nature of handmade and custom products, all sales are final.
If your order arrives damaged, please contact us within 7 days with photos, and we will work to resolve the issue.
Services may be rescheduled with at least 24 hours’ notice. No refunds for missed or late appointments.
7. Website Use
You agree not to misuse this site for unlawful purposes.
Content (including text, images, and designs) is the property of Soulful Roots and may not be reproduced without permission.
8. Limitation of Liability
Soulful Roots is not liable for any direct, indirect, or incidental damages resulting from the use of our products, services, or website. Use at your own risk.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our site and services constitutes acceptance of the updated terms.
11. Contact
If you have any questions about these Terms & Conditions, please contact us at:
📧 Email: soulfulroots2025@outlook.com
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