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Privacy Policy
A legal disclaimer
1. Information We Collect
We may collect the following types of personal information when you use our website, services, or products:
Contact Information: Name, email address, phone number, mailing/billing address.
Account Information: Login details, purchase history, preferences.
Payment Information: Credit/debit card numbers, PayPal, Stripe or other payment provider details (processed securely by third-party providers).
Transaction Data: Orders, bookings, course enrollments, subscriptions.
Technical Information: IP address, browser type, device information, cookies, usage data.
Communications: Messages, feedback, customer support inquiries.
We only collect information that is necessary for the purposes identified below.
2. How We Use Your Information
We use personal information to:
Provide, process, and deliver products, courses, and services.
Manage your account, subscriptions, and bookings.
Process secure payments through third-party providers.
Communicate with you about orders, updates, offers, and promotions (with your consent).
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.
We do not sell or rent your personal information to third parties.
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3. Cookies & Tracking
Our website may use cookies and similar technologies to:
Remember your preferences.
Track usage analytics (Google Analytics, Wix, or similar).
Personalize content and offers.
You can manage or disable cookies through your browser settings, though this may affect functionality.
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4. Disclosure of Information
We may share your personal information only in the following circumstances:
Service Providers: With trusted third parties who help us operate our business (e.g., Wix, Payhip, Stripe, PayPal, shipping carriers, email marketing services).
Legal Compliance: If required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
All third-party providers are required to comply with privacy and security obligations under Canadian law.
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5. Storage & Security
Personal information is stored on secure servers located in Canada, the U.S., or other jurisdictions where service providers operate.
We take reasonable physical, technical, and administrative safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet is 100% secure, but we work to follow industry best practices.
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6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
Access your personal information.
Correct or update inaccurate information.
Withdraw consent to certain uses of your information.
Request deletion of your information (subject to legal/contractual restrictions).
To exercise your rights, please contact us (see Section 9).
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7. Email & Marketing
You will only receive marketing emails if you opt in.
You can unsubscribe at any time by clicking “Unsubscribe” or contacting us.
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8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
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9. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your rights under Canadian law, contact us at:
Soulful Roots
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10. Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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